Refund Policy

Effective Date: May 7, 2025
Website: http://104.207.142.189

At Q8Labs, we offer high-quality WordPress themes designed for performance, flexibility, and ease of use. Since our products are digital downloads, all sales are considered final. However, we understand that issues can arise and are committed to ensuring customer satisfaction whenever possible.

Digital Product Policy

Due to the non-tangible and irreversible nature of digital products, we do not offer refunds once a theme or digital item has been downloaded or accessed, except in exceptional cases as outlined below.

Refund Eligibility

We may issue a refund under the following circumstances:

Duplicate Purchase: If you accidentally purchased the same item more than once, please contact us within 7 days of the purchase with proof of the duplicate transaction.
Technical Issue: If you are experiencing a technical issue with the product that cannot be resolved by our support team, and it prevents you from using the product as advertised.
Non-Delivery: If you did not receive the download email or cannot access your product due to an error on our end.

Important: To be eligible for a refund due to a technical issue, you must first contact our support team and allow us the opportunity to resolve the problem.

Non-Refundable Situations

We do not issue refunds in the following cases:

You no longer need the product.
You changed your mind after purchase.
You purchased the item by mistake.
The product did not meet your expectations.
You do not have the technical knowledge to use the product.
Incompatibility with third-party plugins or themes (unless explicitly stated).
You requested a feature not advertised or included.

Requesting a Refund

To request a refund (if you meet the criteria above), please contact our support team at:

Email: support@104.207.142.189
Deadline: All refund requests must be submitted within 14 days of the original purchase.

When submitting your request, please include:

Your order number or invoice
The reason for the refund
Details or screenshots of the issue (if technical)

Chargebacks

Initiating a chargeback without contacting us first may result in your account being suspended and future purchases being blocked. We encourage open communication and are happy to help resolve any issues.

Changes to This Policy

We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions about this policy, please get in touch:

Email: contact@104.207.142.189